Frequently asked questions.

Want to know more about therapy, services, and billing? See below to get answers to our most commonly asked questions.

How do I get started?

When you’re ready to schedule an appointment, let us know by following this link or calling our intake line to leave a message at (312) 787-8425. You will be contacted by someone who will gather some initial intake information and insurance or sliding scale details. Our intake coordinator will then match you with a suitable therapist who could most effectively meet your needs. 

  • Therapy is a collaborative process. Think of this first appointment as the first step in working together on what is important to you. It is a time of getting to know you – your hopes and goals as well as your challenges. We try to end our appointments with the opportunity to give you our perspective on the presenting problem, goals, and recommendations for what treatment might look like.

  • At Replogle Center for Counseling and Well-being, we use these terms interchangeably.

  • Coverage for services depends on your insurance plan. Our administrative staff will assist you with determining your benefits. Plan details such as deductibles, co-pays, and number of sessions allowed per year can vary greatly between plans, so be sure to discuss with our staff the details of your plan. 

    We accept Blue Cross Blue Shield PPO and traditional Medicare. Our billing department will file claims with those companies to cover your sessions either fully or partially. If we are not contracted with your insurance company, you are responsible for filing claims and receiving reimbursement directly from your insurance company. We will provide you with the paperwork you need to accompany your claim form.

  • Our billing department files claims with insurance companies with whom our providers have contracts. If we are not contracted with your insurance company, you are responsible for filing your claims and receiving reimbursement directly from your insurance company. We will provide you with the paperwork you will need to accompany your claim form.

  • Yes, many of our clinicians provide sliding scale options as needed. Additionally, out of our desire to improve access to services in our community and support the growth of high quality professionals, we are able to provide sliding scale services if needed through our robust training program. You have the opportunity to work with one of our clinical externs who are in our training program and work under the supervision of one of our seasoned licensed providers.

  • Yes, Replogle accepts all major credit cards.

  • Most sessions are between 45 and 60 minutes in length.

  • We are dedicated to honoring your faith tradition and spiritual journey. Working with clients from different traditions we are aware one’s spiritual journey can play an important part to your sense of self and purpose in life. For many, it is a source of strength and encouragement and for others it has contributed to their troubles. In our effort to honor the whole of who you are, at your discretion, we welcome including your faith and spirituality in the therapy process in a way that makes sense to you.

  • Each of our therapists schedule their own appointments. Following the initial intake call, a therapist will call you within 48 to 72 hours to schedule your first appointment. Generally, we try very hard to schedule an appointment with you within a week of your first call. We try to accommodate time-sensitive, urgent needs whenever possible.

  • We do not work with children at Replogle, but we are connected to a robust referral source and would be happy to provide psychotherapy and testing referrals for children and their families.

  • Follow this link and choose Replogle Center for Counseling and Well-being as the designation

FINANCIAL 

Credit Card Policy 

GOOD FAITH ESTIMATE (GFE) 

Under the No Surprises Act effective January 2022, health care providers are required to give patients who are uninsured or who are not using insurance (self-pay) an estimate of costs for items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Health care providers are required to give you a Good Faith Estimate in writing within 1 business day of scheduling the service. You can also ask your health care provider for a Good Faith Estimate before you schedule an item of service.  

IS THE GOOD FAITH ESTIMATE BINDING? 

The information provided in the Good Faith Estimate is only an estimate, and the actual items, services, or charges may differ from what is included in the Good Faith Estimate. However, uninsured or self-pay individuals may challenge a bill from a provider through a new patient-provider dispute resolution process if the billed charges substantially exceed the expected charges in the good faith estimate. Substantially exceeds means an amount that is at least $400 more than the expected charges listed on the Good Faith Estimate for a specific provider. 

ADDITIONAL INFORMATION AND DISCLAIMERS 

There may be additional items or services the convening provider or convening facility recommends as part of the course of care that must be scheduled or requested separately and are not reflected in the Good Faith Estimate. 

The information provided in the Good Faith Estimate is only an estimate and that actual items, services, or charges may differ from the Good Faith Estimate. 

A Good Faith Estimate is not a contract and does not require the uninsured (or self-pay) individual to obtain the items or services from any of the providers or facilities identified in the Good Faith Estimate. 

This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. 

Initiation of a patient-provider dispute resolution process will not adversely affect the quality of health care services furnished to the patient. 

RIGHT TO DISPUTE 

If you are billed a substantial amount ($400 or more) above the cost in this Good Faith Estimate, you have the right to dispute the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.  

You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. To learn more and get a form to start the process, go to www.cms.gov/nosurprises.  

For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises. 

PRINT VERSION GFE NOTICE 

As required by law, the above print notice will be posted at our offices.  

CASH RATE PAYMENTS 

Our cash rate is $250 for the first session and $200 per 55 minute session thereafter.